FAQs

Yes, you can send notification to you customer at the same time as it is sent to you, when the issue is first detected by netPrefect™

Yes, using a mixture of SNMP and WMI queries you can get all of this information and more

netPrefect™ will capture all of the performance information that you require from your managed devices and can present that information to you in the form of...

Yes, using the WMI transport.

Yes, using the WMI or Shell transports, all performance characteristics of SQL and Exchange can be monitored.

Yes, netPrefect™ can monitor all aspects of a server including multiple applications.

Yes, netPrefect™ is built with multiple disparate networks in mind. It is equally capable of monitoring and managing a single location.

If the switches are managed or “smart” then yes, SNMP will typically be used to monitor and manage the switch.

No, we do not currently have the ability to monitor the Microsoft patch distribution system. We can, however, using WMI, tell you what you have installed on...

The GUI can monitor multiple customers at once using its hierarchical tree view.

Yes, the managed device must be running an SNMP agent, this is typically built into most devices and simply needs to be enabled.

On windows, the SNMP agent is...

Absolutely. netPrefect™ provides Enterprise functionality and scalability but at a price ideally suited to the SME.

We provide a number of rules that are aimed at Cisco devices. However, in general, as with all netPrefect items, rules can easily be copied and modified to...

Yes, we can monitor ACER devices, RAID sets and their controllers providing they present their status information to us via one of our transports e.g. SNMP.

Yes, events generated by netPrefect™ can be used to update an external trouble ticketing system, either directly by inserting records into its database, or by...

We have standard rules and reports developed that allow you to monitor amongst other items your exchange server database size and top x mailbox users.

Yes, netPrefect™ can be configured to monitor the installed software on a managed device and to generate an event/alert when new software is installed.

You can publish managed device statistics to the customer via the built in web server. This allows the customer to view the current state of their systems as...

Yes, but be aware that if the server is down, then you have no visibility of any of the devices that that server manager is monitoring.

Yes, if the environmental monitor can provide the temperature information to netPrefect via one of the standard transports