Reporting

Provide your Users/Customers with customised web reports of their managed resources, including their state and utilisation.

Reports are built by the netPrefect™ Administrator (or a user with the correct privileges), using ordinary HTML and CSS3, as well as some special netPrefect™ specific tags, that allow extraction of statistical data from the netPrefect™ database.

The types of data that can be embedded on a customised report can include:

  • Pie and Time series charts of any netPrefect™ collected statistic, e.g.
    • CPU utilisation
    • Disk utilisation
    • Network adapter utilisation
    • Percentage uptime for a managed resource
  • Current outstanding alerts and their severity, for any managed resource
  • Managed resource description
  • Managed resource monitoring status (whether being monitored or not)
  • Dashboard showing counts of outstanding alerts, by severity or classification.

Reports can also be personalised by:

  • Branding, in line with your Company or Service specific look and feel.
  • Tailoring, for each recipient to include required, or exclude, report detail

Take a look at some sample reports...

Anti-Virus status

Display the Anti-Virus status for each of your managed devices, including whether an anti-virus solution is installed, and if it is currently active.

Backup status

Display the status of the backup jobs on your managed resources

Device Reachability

Report on device availability as a percentage uptime value, listing all of the periods where the device was unavailable. Invaluable when contracted to meet SLAs on uptime.

Hardware Performance

Display installed hardware and its utilisation

Hotfixes and Available updates

Report on the currently installed updates and hotfixes for your managed devices

Installed Software

Report on the software installed on your devices, when it was installed and where available, the location the software has been installed in.

ISDN Call History

Display router calls, via its ISDN interface, grouped by number called

Managed Resource View

Obtain an overview of your individual managed resources displaying the current state of their subsystems such as disk utilisation, backup status, anti-virus status etc.

Microsoft Exchange status

Report on the status of your Microsoft Exchange server installation, including mail store size, disk space utilization and the top x exchange users by mailbox size.

Operations activity audit

Display the log of which operations personnel have connected to your managed resources, how long they were connected for and their method of connection (RDP, SNMP Console etc) and the reasons they have given for accessing the managed resource (along with an incident number if required).

Reachability Status

Display an status overview of the reachability of your managed resources grouped by site or customer. Drill down into the sites to determine which devices are currently unreachable.

Site View

Display an status overview of all of your managed sites or customers. Drill down into the sites with issues to determine their cause, use the netPrefect user interface to connect to the managed device with issues and perform any necessary corrective actions.

Switch Port utilisation

For Network device e.g. Switches, display the current status of all switch ports and the last time that their status was changed.

Top x Resource Utilisation

Do you need to know which of your devices are the highest resource users? This simple report displays the top x devices for storage, cpu and memory utilisation.

User logins

Report on user login activity, detailing who logged in, when they logged in and then out and the type of login that was performed.

These reports are samples that are available either "out of he box" or downloadable from our forums and ready to import into your netPrefect™ instance.

Build your own reports using these as a starting point by simply editing their definitions with the netPrefect™ administrator interface.

Disclaimer:

The detail displayed on these reports are entirely fictitious and are in no way meant to reflect on any real life companies with the same or similar names and resources.